What is direct shipping?
We do not hold the items you see on Kids Shipping in stock. Instead we work with several carefully chosen suppliers who send you your purchase directly from their own warehouses. This means we can offer you more choice.

What happens when I place an order for an item that is shipped direct from the supplier?
We telephone the supplier to place your order then back this up with an email so that we can ensure your details are passed on correctly.

How will the supplier handle my order?
Our suppliers all have slightly different ways in dealing with your order so it's useful to read the information on the page featuring the item that you are buying or the take a look at the page "Suppliers" which has a section for each one.

Will I get any paper work from Kids Shopping?
Yes ... we send you a paper invoice detailing your purchase.

When the supplier contacts me to arrange delivery is there anything I should do?
We recommend that you make a note of a contact name and telephone number in case you need to telephone the supplier to change the delivery date or chase up faults.

If the goods are faulty will they be replaced?
Yes ... we do ask that if you buy furniture and pay for delivery only that you unpack it as soon as possible and check all the parts have been supplied and there are no faults which will mean that any problems can be dealt with swiftly.

There's a problem ... who do I contact?
Please check our information for the supplier that you have dealt with as some like you to contact them direct to solve problems and others like you to contact us first.